Version shipping-2026-08-01 · Effective 2026-08-01
1. Processing Time
In-stock orders placed before 2:00 PM ET on a business day are dispatched the same business day. Orders placed after 2:00 PM ET, or on weekends and holidays, are dispatched the next business day.
2. Carriers and Transit Estimates
Orders ship via major U.S. carriers (such as USPS, UPS, or FedEx). Typical transit time is 2–7 business days after dispatch, depending on the destination and service level selected at checkout. Transit estimates are provided by the carrier and are not guaranteed.
3. Shipping Charges
Shipping charges are calculated at checkout based on package weight, dimensions, and destination. Orders totaling $250 or more qualify for free standard shipping.
4. Domestic Operations
Max Out Labs currently ships only within the United States.
5. Preorders
Preorder items ship once the associated lot is released. Estimated release dates are shown on the product page and are subject to change. You will be notified by email once your preorder item ships.
6. Tracking
A tracking number is emailed to you once your order ships. Please allow up to 24 hours for tracking information to update with the carrier.
7. Address Accuracy
You are responsible for providing a complete and accurate shipping address. Max Out Labs is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at checkout.
8. Undeliverable or Returned Packages
If a package is returned to us as undeliverable due to an address error or unclaimed delivery, we will contact you to arrange reshipment at your expense, or issue a refund of the merchandise total less original shipping costs and any applicable return shipping fees.
9. Shipping Protection (Optional)
Shipping Protection is an optional add-on and is unchecked by defaultat checkout. You must affirmatively select it to purchase it. It is provided by Max Out Labs.
Price: $6.99 plus 5% of the order's merchandise value.
What it covers:
- Packages lost in transit
- Packages confirmed stolen after delivery
- Products damaged in transit
Exclusions:
- Orders shipped to an address you entered incorrectly
- Delays caused by the carrier that do not result in loss
- Claims filed outside the required claim window
- Any loss not reported within the timeframe stated in your shipping confirmation email
Claim procedure: Contact support@maxoutlabs.net with your order number and a description of the issue. We may request photos, a police report, or other documentation to process a claim.
Refund treatment: Approved claims are resolved by reshipment of the affected item(s) or a refund of the merchandise value, at our discretion. The Shipping Protection fee itself is non-refundable once a shipment has been dispatched.
What this adds beyond our ordinary obligations: Without Shipping Protection, Max Out Labs's responsibility for a shipment ends once the carrier confirms delivery to the address provided, and we are not obligated to replace or refund packages lost, stolen after delivery, or damaged in transit. Shipping Protection extends coverage to those specific situations, which are not otherwise included in our standard shipping obligations.
All products offered by Max Out Labs are sold strictly for laboratory and in-vitro research use only. They are not drugs, dietary supplements, cosmetics, or medical devices, and are not intended for human or animal consumption, injection, or administration in any form. Not for diagnostic, therapeutic, or personal use.