Version refund-2026-08-01 · Effective 2026-08-01
1. Order Cancellation
You may cancel an order for a full refund by emailing support@maxoutlabs.net with your order number, as long as the order has not yet been dispatched. Once an order has shipped, it cannot be cancelled and instead falls under the return procedures below.
2. Preorder Cancellation
Preorders may be cancelled for a full refund at any time before the associated lot ships. To cancel a preorder, email support@maxoutlabs.net with your order number.
3. Damaged Orders
If your order arrives damaged, email support@maxoutlabs.net within 48 hours of delivery with your order number and photos of the damaged item(s) and packaging. Approved claims are resolved by replacement or refund, at our discretion.
4. Non-Delivery
If tracking shows delivery but you did not receive your package, or if tracking has not updated within a reasonable time, contact support@maxoutlabs.net with your order number. If you purchased Shipping Protection, your claim will be handled under the Shipping Policy's Shipping Protection section. If you did not purchase Shipping Protection, we will investigate with the carrier, but we are not obligated to replace or refund packages confirmed delivered to the address provided or lost/stolen after confirmed delivery.
5. Refund Eligibility
Unopened and unused products may be eligible for a refund. Because of product-integrity and contamination concerns, opened vials are non-returnable and non-refundable except where required by applicable law or where the product was defective or damaged in transit.
6. Refund Processing
Approved refunds are returned to the original payment method and typically post within 5–10 business days, depending on your bank or card issuer. A refund updates the original order's status and recorded total; it does not create a new order.
7. Shipping Protection Refunds
The Shipping Protection fee is refundable only if the entire order is cancelled before it ships. Once a shipment has been dispatched, the Shipping Protection fee is non-refundable, even if the underlying merchandise is refunded.
8. Contact
For any cancellation, refund, or return question, email support@maxoutlabs.net or call 305-219-5693during our support hours (Monday–Friday, 10:00 AM – 4:00 PM ET).
All products offered by Max Out Labs are sold strictly for laboratory and in-vitro research use only. They are not drugs, dietary supplements, cosmetics, or medical devices, and are not intended for human or animal consumption, injection, or administration in any form. Not for diagnostic, therapeutic, or personal use.